Last Updated: 7/5/23
We want you to be fully satisfied with your purchase from Diesel Freak LLC. This Return Policy outlines the guidelines and procedures for returning products. Please read this policy carefully before initiating a return. By making a purchase with us, you agree to the terms and conditions outlined in this policy.
1. Eligibility for Returns
1.1 Product Condition:
To be eligible for a return, the product must be in its original condition, unused, undamaged, and in its original packaging. Please ensure that all tags, labels, and accessories are included.
You may initiate a return within 30 days from the date of delivery. After this timeframe, we reserve the right to deny the return or charge a restocking fee.
2. Return Process
2.1 Return Authorization:
Before returning any product, you must obtain a Return Authorization (RA) number from our customer support team. To request an RA number, please contact us at email@example.com
or 989-748-4145. Please provide your order details and a clear explanation for the return.
2.2 Return Shipping:
You are responsible for the shipping costs associated with returning the product. We recommend using a trackable shipping method to ensure that the product reaches us safely. Please include the RA number on the return package and ship it to the address provided by our customer support team.
2.3 Inspection and Refund:
Once we receive the returned product, our team will inspect it to ensure it meets the return eligibility criteria mentioned in Section 1. If the product passes the inspection, we will process the refund using the original payment method. Please note that shipping fees are non-refundable, and any applicable restocking fees may be deducted from the refund amount.
We do not offer direct exchanges for products. If you wish to exchange a product for a different size, color, or style, please follow the return process outlined in Section 2 and place a new order for the desired item.
4. Non-Returnable Items
The following items are not eligible for return:
- Customized or personalized products
- Clearance or sale items
- Gift cards
5. Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer support team immediately with photos and a detailed description of the issue. We will provide instructions for returning the item or arrange for a replacement or refund, depending on product availability and your preference.
6. Changes to the Return Policy
We reserve the right to modify or update this Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.
7. Contact Us
If you have any questions, concerns, or need assistance with a return, please contact our customer support team at:
Diesel Freak LLC
Address: 1795 W M 32, Gaylord, MI 49735
Our team will be happy to assist you and guide you through the return process.
By making a purchase from Diesel Freak LLC, you acknowledge that you have read, understood, and agreed to the terms of this Return Policy.