At Diesel Freak, we work hard to get your order packed and shipped as quickly and safely as possible. Please review the details below so you know what to expect once you place an order.
Order Processing Time
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In-stock items typically ship within 1–3 business days after your order is placed.
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Custom, made-to-order, or special-order items may require additional processing time. Estimated lead times will be listed on the product page when applicable.
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Orders placed on weekends or holidays will begin processing the next business day.
Shipping Methods & Carriers
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We primarily ship using USPS, UPS, and FedEx, depending on package size, weight, and destination.
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Shipping costs are calculated at checkout based on your location and selected shipping method.
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Expedited shipping options may be available at checkout.
Domestic Shipping (U.S.)
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We ship to all 50 U.S. states.
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Delivery times vary based on carrier and shipping method selected, but most orders arrive within 2–7 business days after shipment.
International Shipping
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International shipping is available on select items.
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Delivery times vary by destination and customs processing.
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Customer is responsible for any customs duties, taxes, or import fees imposed by their country.
Tracking Information
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Once your order ships, you will receive a shipping confirmation email with tracking information.
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Tracking updates may take up to 24 hours to appear once the label is created.
Incorrect or Incomplete Addresses
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Please double-check your shipping address before submitting your order.
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Diesel Freak is not responsible for delays, lost packages, or additional fees caused by incorrect or incomplete addresses.
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If a package is returned to us due to address issues, additional shipping charges may apply.
Lost or Damaged Packages
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If your package arrives damaged, please contact us within 48 hours of delivery and include photos of the packaging and item.
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If a package is marked as delivered but cannot be located, please contact the carrier first, then reach out to us for further assistance.
Freight & Oversized Items
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Large or heavy items may require freight shipping.
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Freight shipping costs and delivery timelines will be communicated prior to shipment when applicable.
Questions?
If you have any questions about shipping, feel free to contact us before or after placing your order. We’re always happy to help.